ROLLAMA GENERAL CONDITIONS
1.1. ABOUT US
We are Rollama Education Ltd, a company registered in England and Wales under company number 13521924. Our registered office is at 45 Coatsby Rd, Kimberley, Nottingham, NG16 2TH.
1.2. HOW TO CONTACT US
You can email us at [email protected] or call us on +44 0115 888 2637
2. THESE TERMS
2.1. This Agreement details the licence Rollama Education Ltd ("we" or “us”) grant users (to include students, teachers and/or parents (Users)) and governs their use of the Rollama educational resources and the https://Rollama.com website (Site) (together all known as (Rollama).
2.2. By registering (for both a paid subscription or a trial) and/or using Rollama and/or the Site, Users are agreeing to the terms that appear below. Please read these terms carefully before you place any orders on our site, or subscribe to any subscription plan, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order and create an account.
2.3. You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a School customer placing an order on behalf of a School, you confirm that you have authority to place such an order for and on behalf of that School.
2.4. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
2.5. Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
3.1. Users' access to and use of Rollama is conditional on their acceptance and compliance with the terms, conditions, notices, and disclaimers contained within this Agreement, the Site and the Apps (General Conditions).
3.2. User's access to and use of Rollama constitutes their agreement to be bound by the General Conditions. If you do not agree to any of the General Conditions, you must immediately cease using Rollama.
3.3. We reserve the right to revise and update the General Conditions at any time effective on the date of posting to the Site the new and/or revised provisions.
3.4. All Users must agree to the Rollama Privacy Notice (Privacy Notice). Access to and use of Rollama constitutes the User's agreement to be bound by the Privacy Notice and constitutes the User's consent to the collection, storage, use and dissemination of the User's personal information in accordance with the Privacy Notice.
3.5. All Schools must agree to comply with the terms and conditions contained in the Schedule to these General Conditions (Data Protection with Schools). Access to and use of our products and services, including Rollama constitutes the School's (and their Users') agreement to be bound by the Schedule, and constitutes the School's consent to the processing and handling of their Users' personal data by us in accordance with the Schedule and our Privacy Notice.
3.6. We agree to comply with the terms and conditions contained in the Schedule to these General Conditions (Data Protection with Schools).
4.1. In order to access and use Rollama, all Users must have a valid subscription or trial. All access and use of Rollama is strictly limited to the User's subscription period (or where applicable, trial period). If a subscription period (or where applicable, trial period) expires and the User has not applied for a new subscription, the User's account will be immediately terminated.
4.2. All student /child data will be automatically deleted by us on the date 12 weeks after the date of expiry of a trial or subscription, if the school, tutor, or family has not subsequently renewed their subscription or trial. Please note that subscriptions are not renewed automatically upon expiry.
4.3. Subscriptions to Rollama are for non-commercial use only. Subscriptions are not transferable.
4.4. Subscriptions are billed annually or 6-monthly, depending on the chosen plan. Payment can be made by credit/debit card or BACS transfer.
4.5. Card payments will renew automatically unless
4.5.1. renewal is turned off by the User, via the Customer Portal (https://billing.stripe.com/p/login/fZeg16dxn2ImfKw3cc),
4.5.2. or by contacting us to cancel,
4.5.3. or switching to payment by invoicing.
4.6. Unless expressly agreed with us in advance, each school must have their own separate subscription to Rollama, and subscriptions cannot be shared by multiple schools, whether within the same ownership, academy trust or federation or otherwise. If a school is found to be sharing its subscription to Rollama with any other school without our prior permission, its account may be immediately terminated by us.
4.7. We reserve the right to temporarily suspend and/or cancel unpaid subscriptions.
4.8. For family subscriptions, we offer a no-questions-asked 30-day money back guarantee. To request a refund within this period, please contact us at [email protected]. No refunds will be offered after this time except in the event the goods/services are faulty and cannot be repaired or replaced, or otherwise in accordance with applicable statutory consumer protection laws.
4.9. Schools are entitled to one 4-week free trial of Rollama prior to subscribing the school to Rollama for the first time. To request a free trial for your school, please go to www.Rollama.com/trial. Once a subscription is taken out by a School or organisation, no refunds will be offered except in the event the goods/services are faulty and cannot be repaired or replaced, or otherwise in accordance with applicable statutory consumer protection laws.
4.10. Users of the Site and/or Apps are liable for their own internet usage and mobile device charges. It is the responsibility of Users to ensure their computers, mobile devices and internet access is sufficient to access Rollama.
4.11. Any User found to be intentionally misusing the Site or Apps (e.g. hacking or sending fraudulent results) will have their subscriptions revoked without refund. Users are not to use rude or inappropriate words as part of their avatar names.
4.12. Users must protect their usernames and passwords from unauthorised use.
4.13. We reserve the right to levy additional charges for access to resources beyond the scope of the initial subscription. In some cases, additional subscription charges may apply for premium additional content, mobile app access, as well as special educational events or competitions. Discounts may be available to Users who also subscribe to other products operated by us, albeit these are offered entirely at our discretion. Please contact us at [email protected] for further details.
5. CONSUMER DATA POLICY
5.1. After payment, no credit card details are retained or stored.
5.2. Stringent physical and technological measures are taken to protect User's payment information.
6. OWNERSHIP OF CONTENT
6.1. All materials including those displayed on the Site, including without limitation all information, text, materials, graphics, software, tools, results derived from the use of software and tools, advertisements, names, logos and trademarks, the Site and the Apps (Content) are protected by copyright, trademark and other intellectual property laws unless otherwise indicated.
6.2. Copyright in the Site (including text, graphics, logos, icons, sounds recordings, computer code and software) and the Content is owned or licensed by Rollama Education Ltd (Company Number 13521924). Except as expressly authorised by these General Conditions, or by legislation or statute, Users must not in any form or by any means:
6.2.1. adapt, copy, reproduce, store, distribute, print, display, perform, publish, or create derivative works from any part of the Content; or
6.2.2. commercialise any information, products, or services obtained from any part of the Content.
6.3. Users must not modify, copy, reproduce, republish, frame, download onto a computer, upload to a third party, post, transmit, share, or distribute this Content in any way except as expressly provided for in these General Conditions or with our express prior written consent.
6.4. Users must not use the Content for commercial purposes without first obtaining our prior written consent.
7. ACCESS TO AND USE OF Rollama
7.1. Schools may print the Teacher Tip posters of Rollama for use by their staff and students only.
7.2. Schools may print, and save electronic copies of, the certificates, posters, and other resources specifically available on the Site for Users, but only if they can keep all Content intact and in the same form as presented on the Site (including without limitation all copyright, trademark and other proprietary notices and all advertisements).
7.3. Users must not access or use the Site or the Content in any manner or for any purpose which:
7.3.1. is illegal or prohibited by any laws that apply to the User;
7.3.2. violates our rights in any way;
7.3.3. is prohibited by the General Conditions.
7.4. Users must take their own precautions to ensure that the process, which they employ for accessing the Site and the Apps, does not expose them to the risk of viruses, malicious computer code, or other forms of interference, which may damage their own computer system or mobile device. We do not accept responsibility for any interference or damage to users' own computer systems, mobile devices or data, which arises in connection with their access and/or use of the Site and/or Apps.
7.5. We cannot guarantee that any digital content will be available at any given time, or that access to the digital content will be uninterrupted, error-free or secure. For example, access to digital content may be temporarily unavailable while we carry out maintenance or for other technical reasons.
7.6. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing certain digital content. If this happens and it affects your order, we will notify you by email, cancel/suspend your order and provide you with a refund on a pro-rata basis if payment has already been taken.
8. DESCRIPTIONS AND TECHNICAL REQUIREMENTS
8.1. Descriptions of our digital content are set out on our site. Please read these descriptions carefully.
8.2. To use the digital content, you will need internet-enabled devices, including PCs, laptops, or tablets. Mobile phone accessibility is in progress. You are responsible for making sure that your device/s are suitable for accessing Rollama.
8.3. You will need internet access to use the digital content and you are responsible for any charges you may incur in connection with your use of our site. The quality of the digital content will depend on the type of device you are using, your resolution settings and the speed of your internet connection.
8.4. We are not liable to you if you are unable to use the digital content due to a poor internet connection, because your device does not meet the minimum technical requirements, or for any other reason outside of our reasonable control.
9. DISCLAIMER AND LIMITATION OF LIABILITY
9.1. Although we have no reason to believe that any information contained within Rollama, including our Site and/or Apps, is inaccurate, we do not warrant the accuracy, adequacy, or completeness of the information, nor do we undertake to keep the Site or Apps updated.
9.2. We do not accept responsibility for loss suffered because of your reliance on the accuracy or currency of information contained in the Site or Apps. We and our directors, officers, agents, employees, and contractors do not guarantee or warrant the Site and Apps will be uninterrupted, without delay, error-free, omission-free, or free of viruses. The Content is provided "as is" without warranties of any kind, express or implied, including as to accuracy, timeliness, and completeness.
9.3. Neither we, nor our directors, officers, agents, employees, or contractors will be liable for any loss or damage, howsoever arising (whether in negligence or otherwise) in connection with Users' use of, and/or access to, Rollama, the Site, the Apps, the Content, or any omissions from the Content, save where legislation states otherwise.
10. Our liability to School customers
10.1. This clause only applies to you if you are a School customer.
10.2. Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the digital content.
10.3. We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any way and whether or not caused by negligence or misrepresentation) for:
10.4. Consequential, indirect or special losses; or
10.5. Any of the following (whether direct or indirect):
(a) loss of profit;
(b) loss or corruption of data;
(c) loss or corruption of software or systems;
(d) loss or damage to equipment;
(e) loss of use;
(f) loss of opportunity;
(g) loss of savings, discount or rebate (whether actual or anticipated); or
(h) harm to reputation or loss of goodwill.
10.6. Nothing in these terms will limit or exclude our liability for:
10.6.1. Death or personal injury caused by negligence;
10.6.2. Fraud or fraudulent misrepresentation; or
10.6.3. Any other losses which cannot be excluded or limited by law.
11. GOVERNING LAW AND JURISDICTION
11.1. If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
11.2. If you are a School customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the law of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
12.1. All Users must indemnify us and our directors, officers, agents, employees, and contractors and keep us and all of them indemnified against all losses, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by the User of the General Conditions.
13.1. We may terminate access to the Site at any time without notice. These General Conditions will nevertheless survive any such termination.
14. ADVERTISING AND LINKS TO OTHER WEBSITES
14.1. The Site may contain links to third party sites (Linked Sites). Linked Sites are not under our control, and we are not responsible for the content of any Linked Site. We provide these hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the Linked Site by us or our directors, officers, agents, employees, and contractors. Users navigate to any Linked Sites entirely at their own risk.
14.2. Neither we nor our directors, officers, agents, employees, or contractors give any representation or warranty as to the reliability, accuracy, or completeness of any Linked Sites, nor do we accept any responsibility arising in any way for any errors in, or omissions from, any Linked Sites.
15.1. This Agreement shall be governed by and construed in accordance with English law. The courts of England shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with these General Conditions.
15.2. If any of the General Conditions are held to be unenforceable, invalid, or illegal for any reason, the remaining terms and conditions will nevertheless continue in full force.
SCHEDULE TO GENERAL CONDITIONS
16. DATA PROTECTION WITH SCHOOLS
16.1. Please note that this Schedule only applies to school subscriptions and not to family subscriptions. This is because when contracting with schools, schools are “controllers” of data, and we are considered to be “processors” of that data. Whenever a controller uses a processor, standard contract terms need to be put in place to identify the responsibilities and liabilities of each party regarding the processing of data. For further details on data protection and family subscriptions, please visit our Privacy Notice.
17.1. In this Schedule, the following terms shall have the following meanings:
17.2. "Controller", "Processor", "Data Subject", "Personal Data" and "Processing" (and "Process") shall have the meanings given in Applicable Data Protection Law as amended from time to time;
17.3. "Applicable Data Protection Law" shall mean: (i) prior to 25 May 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data together with any transposition of that Directive into member state law to which the controller is subject; and (ii) on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
17.4. "Company" means Rollama Education Ltd (Company Number: 13521924) whose registered office is at 45 Coatsby Road, Kimberley, Nottingham, NG16 2TH, United Kingdom;
17.5. "School" means the relevant school or establishment using the Product;
17.6. "School Data" means Personal Data relating to students, parents and guardians, and staff at the School, and other data regarding the school, including year group information;
17.7. "Product" means the Rollama educational resource which consists of paper-based resources, the https://Rollama.com website (the “Site”);
17.8. A reference to writing or written includes faxes, emails and writing in any electronic form.
18. GENERAL PROVISIONS
18.1. By continuing to use the Product, and by providing the Company with the School Data, the School agrees to the terms of this Schedule.
18.2. The School and the Company acknowledge that, for the purposes of Applicable Data Protection Law, the Company is a Processor and the School is a Controller in respect of the School Data comprising Personal Data described in Annex A to this Schedule (the “Data”).
18.3. The Company and the School shall comply with all Applicable Data Protection Law in respect of the Processing of the Data.
18.4. The Company shall Process the Data as a Processor for the purposes described in Annex A to this Schedule and otherwise strictly in accordance with the instructions of the School (the "Permitted Purpose"), except where otherwise required by any EU (or any EU Member State) law applicable to the Company.
18.5. The School hereby instructs and authorises the Company to process the Data for the purposes described in Annex A to this Schedule, and as otherwise reasonably necessary to enable the Company to provide the Product to the School.
18.6. The School warrants and represents that it has a lawful basis (pursuant to Applicable Data Protection Law) for supplying all Data to the Company in connection with the School’s use of the Product and the lawful Processing of the Data by both the School and the Company for the purposes set out in this paragraph 2. The School shall indemnify the Company against all costs, claims, damages, expenses, losses and liabilities incurred by the Company arising out of or in connection with any failure (or alleged failure) by the School to have a lawful basis for Processing Data.
19. INTERNATIONAL TRANSFERS
19.1. The Company shall not transfer the Data (nor permit the Data to be transferred) outside of the European Economic Area ("EEA") unless it first takes such measures as are necessary to ensure any such transfer is in compliance with Applicable Data Protection Law.
20. CONFIDENTIALITY OF PROCESSING
20.1. The Company shall ensure that any person that it authorises to Process the Data (including the Company’s staff, agents and subcontractors) (an "Authorised Person") shall be subject to a strict duty of confidentiality (whether a contractual duty or a statutory duty or otherwise) and shall not permit any person to Process the Data who is not under such a duty of confidentiality.
20.2. The Company shall ensure that all Authorised Persons Process the Data only as necessary for the Permitted Purpose.
21.1. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing to be carried out by the Company, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the Company shall implement appropriate technical and organisational measures to protect the Data from (i) accidental or unlawful destruction, (ii) accidental loss, alteration, unauthorised disclosure or access, and (iii) any other breach of security ((i), (ii) and (iii) together, a "Security Incident") in each case appropriate to that risk.
22.1. The Company may appoint sub-contractors to carry out any or all of its Processing activities in accordance with the terms of this paragraph 6.
22.2. The School hereby authorises the Company to appoint third parties to provide web and app development services to the Company in connection with the Product, and third parties to provide electronic data storage and transmission services to the Company in connection with the Product.
22.3. The School hereby authorises the Company to appoint the sub-contractors listed in Annex B to this Schedule to carry out Processing activities in connection with the Data. The Company shall use reasonable endeavours to promptly notify the School of any changes to the identity of such third parties from time-to-time.
22.4. Save as permitted by paragraphs 19.2 and 19.3, the Company shall not appoint any other sub-contractor in connection with the processing of the Data without the prior permission of the School.
22.5. Where the Company appoints a sub-contractor pursuant to this paragraph 6, it shall ensure that the Company imposes data protection terms on any sub-contractor it appoints that protect the Data to the same standard as those provided for in this schedule and meet the requirements of Applicable Data Protection Law.
22.6. The Company acknowledges that it remains fully liable for the acts, errors, or omissions of any of its sub-contractors in respect of the Processing of the Data.
23. COOPERATION AND DATA SUBJECTS' RIGHTS
23.1. The Company shall provide all reasonable and timely assistance (including by appropriate technical and organisational measures) to the School (at the School’s expense) to enable the School to respond to:
23.1.1. any request from a Data Subject to exercise any of its rights under Applicable Data Protection Law (including its rights of access, correction, objection, erasure, and data portability, as applicable); and
23.1.2. any other correspondence, enquiry or complaint received from a Data Subject, regulator or other third party in connection with the processing of the Data.
23.2. In the event that any such request, correspondence, enquiry or complaint is made directly to the Company, the Company shall promptly inform the School providing full details of the same and the School shall provide all reasonable and timely assistance to the Company to enable the Company to take appropriate action.
24. DATA PROTECTION IMPACT ASSESSMENT
24.1. If the Company believes or becomes aware that its Processing of the Data is likely to result in a high risk to the data protection rights and freedoms of data subjects, it shall promptly inform the School and provide the School with all such reasonable and timely assistance as the School may require in order to conduct a data protection impact assessment and, if necessary, consult with its relevant data protection authority.
25. SECURITY INCIDENTS
25.1. Upon becoming aware of a Security Incident, the affected party shall inform the other party without undue delay and shall provide all such timely information and cooperation as the other party may reasonably require including in order for the affected party to fulfil its data breach reporting obligations under (and in accordance with the timescales required by) Applicable Data Protection Law.
25.2. The parties shall each further take all such measures and actions as are reasonably necessary to remedy or mitigate the effects of the Security Incident and shall keep the other party up to date about all developments in connection with the Security Incident.
26. DELETION OR RETURN OF DATA
26.1. Upon written request by the School, the Company shall destroy all Data (including all copies of the Data) in its possession or control (including any Data subcontracted to a third party for processing).
26.2. This requirement shall not apply to the extent that the Company is required by any EU (or any EU Member State) law to retain some or all of the Data, in which event the Company shall isolate and protect the Data from any further processing except to the extent required by such law.
27.1. The Company shall permit the School (or its appointed third party auditors) to audit the Company's compliance with this Schedule, and shall make available to the School all information, systems and staff reasonably necessary for the School (or its third party auditors) to conduct such audit.
27.2. The School will not exercise its audit rights more than once in any twelve (12) calendar month period, except (i) if and when required by instruction of a competent data protection authority; or (ii) the School believes a further audit is necessary due to a Security Incident suffered by the Company.
27.3. The information and audit rights of the School under paragraph 1 shall apply only to the extent required by Applicable Data Protection Law.
27.4. The School shall give the Company reasonable notice of any audit or inspection that it wishes to conduct, and shall (and shall ensure that any nominated auditor shall) avoid causing (or, if it cannot avoid, minimise) any damage, injury or disruption to the Company or its sub-contractors’ business.
28.1. Each party (the "Indemnifying Party") shall indemnify the other (the "Indemnified Party") from and against all loss, cost, harm, expense (including reasonable legal fees), liabilities or damage ("Damage") suffered or incurred by the Indemnified Party as a result of the Indemnifying Party's breach of the provisions of this Schedule, and provided that: (i) the Indemnified Party gives the Indemnifying Party prompt notice of any circumstances of which it is aware that give rise to an indemnity claim under this Clause; and (ii) the Indemnified Party takes reasonable steps and actions to mitigate any ongoing Damage it may suffer as a consequence of the Indemnifying Party's breach.
29.1. The Company shall have no liability to the School, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, for or in connection with:
29.1.1. loss, interception or corruption of any Data resulting from any negligence or default by any provider of telecommunications services to the Company or the School;
29.1.2. any loss arising from the default or negligence of any supplier to the School;
29.1.3. damage to reputation or goodwill; and/or
29.1.4. any indirect or consequential loss.
29.2. Nothing in this clause shall limit the liability of the Company for any death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other matter for which liability cannot be limited or excluded as a matter of law.
30. ANNEX A
Data Processing Description
This Annex A forms part of the General Conditions and describes the Processing that the Company will perform on behalf of the School.
31. DATA SUBJECTS
31.1. The School Data to be processed concern the following categories of Data Subjects:
Parents and Guardians
Teachers and Tutors
CATEGORIES OF DATA
31.2. The School Data to be Processed concern the following categories of data:
31.2.1. school name and contact information (including and email address), teachers’ names and email addresses, students’ names and classes, gender (optional) and pastoral house (optional);
31.3. details of interactions that the School and its Data Subjects have with us regarding the Product, together with any other information that the School and its Data Subjects choose to provide us with, for example, through correspondence and interactions with our customer and technical support teams;
31.4. information collected automatically relating to the Product to include information like a user’s IP address, device type, unique device identification numbers and login information, browser-type and version, time zone setting, operating system and platform, broad geographic location (e.g. country or city-level location) and other technical information;
31.5. information collected automatically relating to the Product about how a user’s device has interacted with the Site, including the pages accessed and links clicked, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from any page;
31.6. the answers provided by users of the Product to the times table questions and the length of time taken to respond in each case.
32. PROCESSING OPERATIONS/PERMITTED PURPOSE
32.1. The School Data will be obtained, held and used by the Company to enable the Company to carry out its obligations arising from the terms and conditions entered into between the School and the Company regarding the use by the School and its users of the Product, including the Site and Apps.
33. ANNEX B
Electronic data storage, cloud server and transmission service
Third Party Payment Provider for Credit Card Transactions
Third Party Payment Provider for Invoice Handling
Contracted developers who build the Site and Apps
Last updated: August 2023